[vc_row css=”.vc_custom_1446889335013{margin-top: 50px !important;margin-bottom: 50px !important;}”][vc_column][nasa_title title_text=”FREQUENTLY ASKED QUESTIONS” title_bg=”#ffffff” title_desc=”Last Updated on February 29, 2018″ title_align=”text-center”][/vc_column][/vc_row][vc_row][vc_column][vc_tta_accordion][vc_tta_section hr=”” title=”Who should i to contact if i have question?” tab_id=”1486873649008-58c11127-9cd9″][vc_column_text]Contact Us[/vc_column_text][/vc_tta_section][vc_tta_section hr=”” title=”How can i cancel or change my order?” tab_id=”1486873649043-afd7f89f-f686″][vc_column_text]Order can be canceled till the same is out for delivery. Note: This may not be applicable for certain logistics partner. You would see an option to cancel within ‘My Orders’ section under the main menu of your App/Website/M-site then select the item or order you want to cancel. In case you are unable to cancel the order from’My Orders’ section, you can refuse it at the time of delivery and refund will be processed into the source account, if order amount was paid online.[/vc_column_text][/vc_tta_section][vc_tta_section hr=”” title=”How can i return a product?” tab_id=”1486873691619-526c7b3b-954a”][vc_column_text]You can create a Return in three simple steps

Go to “My Account”
Choose the item to be Returned and note the order id
Whatsapp(9123053792) or mail the order id with message “I want to return this product”
Enter details:
Order id-
Email id-
Delivery Address-
Reason for Return-[/vc_column_text][/vc_tta_section][vc_tta_section hr=”” title=”I have created a Return request. When will the product be picked up?” tab_id=”1486873706220-37abd3f9-4a9c”][vc_column_text]Number of days to pickup a product may vary as per the Logistics team that will be assigned to pickup your product. The product will be picked anywhere between 4 – 7 days.[/vc_column_text][/vc_tta_section][vc_tta_section hr=”” title=”I have created a Return request. When will I get the refund?” tab_id=”1486873732494-2187e3ea-6311″][vc_column_text]Refund will be initiated upon successful pickup as per the Returns Policy. The refund amount is expected to reflect in the customer account within the following timelines:

  • NEFT – 1 to 3 business days post refund initiation
  • Urbane Yogi Credit – Instant
  • Online Refund – 7 to 10 days post refund initiation, depending on your bank partner
[/vc_column_text][/vc_tta_section][vc_tta_section hr=”” title=”Do you provide any warranty?” tab_id=”1486873759565-8593e345-1dc8″][vc_column_text]No .[/vc_column_text][/vc_tta_section][vc_tta_section hr=”” title=”Why did the pick up of my product fail?” tab_id=”1486873784595-6cddc0fa-36e2″][vc_column_text]We make three attempts to pick up the item, if the item is not picked up in the third attempt, Pickup request will be marked as failed. You can initiate a new return request, if item meets the return criteria and is within the specified return/exchange period . For more details, please call our customer care.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=”.vc_custom_1506532255850{margin-bottom: 50px !important;padding-top: 50px !important;padding-bottom: 50px !important;}”]